Job Opportunities

Lead ‘Ohana Conferencing Specialist (Full-Time, Honolulu)

Job Description:
Position: Lead ‘Ohana Conferencing Specialist, Full-Time
Department: ‘Ohana Conferencing
Location: Honolulu Office
Job Summary:
Under the direction of the ‘OC Specialist Supervisor, mentors, coaches and leads ‘OC Specialists in the coordination of pre-conference tasks in preparation for the ‘Ohana Conferences scheduled for social Worker, family, and service providers. Responsible for all the tasks as described in the ‘OC Specialist Job description but carries a caseload of 10 and schedules 1 ‘OC per week in order to be available to mentor, coach and lead in all tasks regarding pre-conference preparation. When necessary, be able to carry a higher caseload to meet the demands of the current referral need. Responsible for serving as back up in a limited capacity, to the ‘OC Specialist Supervisor as needed. This may include reviewing all e-mail and correspondence drafts, reviewing pre-conference summaries for conferences that are ready to be penciled in or scheduled, mentoring, coaching or training regarding new forms or general ‘Ohana Conferences protocols. Responsible to serve as a backup to the scheduling desk, when needed. Responsible with assisting ‘OC Specialist Supervisor in ensuring ‘OC Specialist training manual is current. Responsible for creating a training plan and training new hires. Responsible for providing coverage as needed for all Ho‘omalu case review conference calls. Responsible for daily assisting, mentoring, coaching and leading ‘OC Specialists in their pre-conference tasks as needed or requested by ‘OC Specialist Supervisor. Responsible for recording ‘Ohana Conferences and facilitating first meetings as needed.

Minimum Requirements:
Must have a Bachelor’s degree in a related field from an accredited institution of higher learning; and a minimum of two (2) years client service management experience or human services-related experience and/or training. Experience as a coordinator/ ‘OC Specialist, highly preferred. Must have general knowledge, skill, and ability to measure, manage, and improve performance quality within the position’s scope of responsibility. Must be able to maintain an ethical, responsible, and professional attitude and demeanor under all circumstances in person, by phone, e-mail, and correspondence, in order to effectively and efficiently engage and maintain working relationships with families, professionals, who are undergoing complex and crisis situations. Experience working with families whose children have been harmed or threatened with harm and in facilitation and/or mediation, preferred. Culturally relevant training and/or experience specific to the community served, is also preferred. Team player with a positive attitude and the ability to interact with all levels of the organization. Demonstrated ability to exercise sound judgement, be self-directed and work with minimal supervision. Committed to quality and performance improvement. Proficient use of Microsoft Word, Excel and Outlook are required. Successful criminal and child abuse and neglect background clearance as required by state regulations for those who work with children and families in the Child Welfare System. Valid driver’s license, no-fault automobile insurance, acceptable motor vehicle abstract, and access to an insured, reliable vehicle is needed.
Deadline to Apply: 4/19/2019