Job Opportunities

Referral Specialist (Full-Time, Honolulu)

Job Description:
Position: Referral Specialist, Full-Time
Department: ‘Ohana Conferencing
Location: Honolulu Office
Job Summary: The Referral Specialist provides administrative support for the EPIC ‘Ohana programs by completing intakes and gathering information from Child Protective Services System (CPSS) database. The Referral Specialist is responsible for making initial calls to the social workers (SW) and parents, maintain referral records, create reports from the tracked referral records, and prioritize referral requests by date received and urgency as noted by CPSS. In addition, the Referral Specialist will also assist in administrative duties such as providing front desk coverage, completing mail outs, and relative notification letters. Assist program managers and supervisors with general administrative and clerical support, as requested.

Minimum Requirements:
• Must have a Bachelor’s degree in a related field from an accredited institution of higher learning; and
• A minimum of one (1) year related experience and/or training.
• Must have excellent written and oral communication skills.
• Requires proper telephone etiquette and a high level of confidentiality
• Strong writing skills for reports and correspondence
• Must have a strong working knowledge of Microsoft Office Suite and Outlook.
• Must maintain an ethical, responsible, and professional demeanor under all circumstances at all times.
• Team player with a positive attitude and the ability to interact with all levels of the organization.
• Demonstrated a high degree of professionalism and maturity.
• Committed to quality and performance improvement.
• Successful criminal and child abuse and neglect background clearance as required by state regulations for those who work with children and families in the Child Welfare System.
Deadline to Apply: Open until filled